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Privacy policy

Last Updated: February 15, 2026

At Kannauj, we are committed to protecting the privacy and dignity of our customers. This policy outlines how we collect, use, and safeguard your personal data when you visit or make a purchase from our store. We comply with Pakistan’s Prevention of Electronic Crimes Act (PECA) 2016 and international data protection standards.


1. Information We Collect

To provide you with the most authentic fragrance experience, we collect:

  • Order Details: Name, shipping address, and billing address.

  • Contact Information: Email address and Mobile Number (Crucial for COD verification and WhatsApp delivery updates).

  • Device Information: IP address, time zone, and cookies to help us understand how you browse our scents.

  • Payment Information: We do not store your bank or card details. All transactions are handled by secure, PTA-approved local gateways or via Cash on Delivery (COD).

2. How We Use Your Information

Your data allows Kannauj to:

  • Fulfill and ship your handcrafted perfumes.

  • Communicate with you regarding order status.

  • Screen for Potential Risk or Fraud: We manually verify COD orders via phone/WhatsApp to ensure authentic delivery.

  • Personalized Marketing: Provide you with information or advertising relating to our new batch launches and deals.

3. WhatsApp & SMS Marketing (Consent)

By providing your phone number at checkout or through our "Stay Connected" footer, you explicitly consent to receive:

  • Order confirmations and tracking links via WhatsApp/SMS.

  • Exclusive Kannauj Insider alerts, including private sales and restock notifications.

  • You may opt-out at any time by replying "STOP" or contacting our support team.

4. Sharing Your Personal Information

We share your Personal Information with third parties only to help us provide our services:

  • Courier Partners: We share your contact and address with companies like TCS, Leopards, or Trax to ensure your perfume arrives safely.

  • Marketing Partners: Google, Meta (Facebook/Instagram) and Tiktok to show you relevant Kannauj advertisements.

  • Compliance with Law: We may share information to comply with applicable laws and regulations in the Islamic Republic of Pakistan.

5. Behavioral Advertising & Tracking

We use "Cookies" to track your journey on our site. This helps Kannauj show you the perfumes you actually liked on social media platforms. You can opt-out of targeted advertising through your browser settings, though this may affect your shopping experience.

6. Data Retention

When you place an order through Kannauj, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain this data to assist with future orders and to comply with Pakistani tax and audit requirements.

7. Your Rights

If you are a resident of Pakistan, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us through the details below.

8. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you would like to make a complaint, please contact us:

  • Email: info@kannauj.pk
  • WhatsApp/Phone: +92 (319) 131 - 9782
  • Mailing Address: Shop No.10, Molvi Musafir Khana, M.A. Jinnah Road, Karachi (74000)