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Refund policy

Last Updated: February 15, 2026

At Kannauj, we take pride in the heritage and quality of our fragrances. We want you to be completely satisfied with your purchase. However, due to the artisanal nature of our products and hygiene standards, we have established the following policy.

1. The 14-Day Return Window

You have 14 days from the date of delivery to request a return or exchange. If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The perfume bottle must be unopened, unused, and in its original shrink-wrap/seal.
  • Packaging: The item must be in its original premium packaging.

  • Proof of Purchase: You must provide a receipt or order number.

The "Scent Rule" Exception: We understand that scent is personal. However, once a perfume is sprayed, it cannot be resold for hygiene reasons. We highly recommend purchasing our Discovery Set or requesting a free tester strip with your order to experience the fragrance before opening the full-sized bottle.

3. Damaged or Incorrect Items

If your order arrives damaged (e.g., a broken bottle) or you receive the wrong fragrance:

  1. Please take a clear photo/video of the damage or the incorrect item.

  2. Contact us via WhatsApp (+92 319 1319782) or email (info@kannauj.pk) within 24 hours of delivery.

  3. We will ship a replacement immediately at no extra cost to you.

4. How to Start a Return

To initiate a return, please follow these steps:

  1. Email us at info@kannauj.pk or message us on WhatsApp with your Order ID.

  2. Once approved, we will provide you with the return shipping address for our Karachi facility: Shop No.10, Molvi Musafir Khana, M.A. Jinnah Road, Karachi (74000).
  3. Shipping Costs: Customers are responsible for paying the return shipping costs. Shipping costs from the original order are non-refundable.

5. Refunds (If Applicable)

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed within 5–7 working days.

  • Refund Method: * For Online Payments: Refunded to the original credit/debit card.

    • For Cash on Delivery (COD): Refunded via Bank Transfer, EasyPaisa, or JazzCash. You will be asked to provide your account details.

6. Sale & Promotional Items

Only regular-priced items may be refunded. Items purchased during a "Flash Sale" or using a "BOGO" (Buy 1 Get 1) code are final sale and can only be exchanged if they arrive damaged.